At Royalsplen Dorr, we are committed to providing a smooth and efficient delivery experience for our customers. Below, you will find the details of our delivery policy, including shipping methods, timelines, and other important information.

1. Order Processing Time

  • Once your order is successfully placed, it will be processed within 2-5 business days.
  • Orders are only processed on weekdays (Monday through Friday), excluding holidays.

2. Shipping Methods and Delivery Times

  • We offer various shipping options to accommodate your needs, including:
    • Standard Shipping: Typically delivered within 5-7 business days.
    • Expedited Shipping: Typically delivered within 2-3 business days.
    • Overnight Shipping: Delivered the next business day (orders must be placed before 12 PM EST for next-day delivery).
  • Delivery times may vary depending on your location and the shipping carrier.

3. Shipping Fees

  • Shipping fees are calculated at checkout and depend on the destination, shipping method selected, and the size and weight of the items in your order.
  • Royalsplen Dorr offers free standard shipping on orders over $100 within the United States.

4. International Shipping

  • Royalsplen Dorr offers international shipping to select countries.
  • International shipping fees, taxes, and duties are calculated at checkout. Please note that customs duties and taxes are the responsibility of the customer.
  • Delivery times for international orders may vary based on the destination and customs processing.

5. Tracking Your Order

  • Once your order has shipped, you will receive an email with a tracking number to follow the status of your delivery.
  • You can use the tracking number provided to monitor your package through the shipping carrier’s website.

6. Delivery Issues

  • If you encounter any issues with your delivery, such as delays, lost packages, or incorrect addresses, please contact our customer service team as soon as possible. We will work with the carrier to resolve any problems.
  • Royalsplen Dorr is not responsible for delays caused by third-party carriers or weather-related disruptions.

7. Signature on Delivery

  • For high-value orders, we may require a signature upon delivery to ensure the safety and security of your package.

8. Address Accuracy

  • Please ensure that the shipping address you provide is complete and accurate. Royalsplen Dorr is not responsible for packages lost or delayed due to incorrect address information.
  • If you notice any errors in the shipping address, please contact us immediately to update your information before your order is processed.

9. Delivery Restrictions

  • Royalsplen Dorr currently does not ship to P.O. Boxes or APO/FPO addresses. Please provide a valid street address for your shipment.

10. Contact Us

If you have any questions or concerns regarding shipping or delivery, please reach out to our customer support team:

Thank you for shopping with Royalsplen Dorr. We appreciate your trust in us and are dedicated to ensuring your items reach you in a timely and secure manner.

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