Refund and Returns Policy
Effective Date: January 15, 2025

At Royalsplen Dorr, our goal is to ensure your utmost satisfaction with every purchase. If for any reason you are not completely happy with your order, our Refund and Returns Policy outlines the process for requesting a return or refund.

1. Eligibility for Returns

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition with all tags and packaging intact.
  • The return request must be submitted within 30 days of receiving your order.
  • Items marked as “Final Sale” or “Non-Returnable” are not eligible for returns.

2. Non-Returnable Items

The following items cannot be returned:

  • Custom or personalized items.
  • Gift cards.
  • Items that have been damaged due to misuse or neglect by the customer.

3. Return Process

To initiate a return:

  • Contact us at support@royalsplendorr.com with your order number and the details of the item you wish to return.
  • Our team will provide you with a return authorization and instructions.
  • Ship the item back to us at the address provided, ensuring it is securely packaged to prevent damage during transit.

4. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If your return is approved:

  • Refunds will be processed to your original payment method within 5-10 business days.
  • Please note that original shipping fees are non-refundable.

5. Exchanges

If you wish to exchange an item, please follow the return process and place a new order for the desired item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us at support@royalsplendorr.com within 7 days of receiving your order. Include clear photos of the damage or defect for prompt assistance.

7. Return Shipping Costs

  • Customers are responsible for the return shipping costs, unless the item is defective or an error occurred on our part.
  • We recommend using a trackable shipping service to ensure your return is received.

8. Contact Us

For any questions or concerns regarding returns and refunds, please don’t hesitate to contact us:

Thank you for shopping with Royalsplen Dorr. We deeply appreciate your business and are committed to ensuring your satisfaction with every purchase.